Do not call register who is exempt

But if the call is for the sole purpose of conducting a survey, it is exempt. In that case, the company must honor the request not to call. If a consumer makes an inquiry or submits an application to a company, the company can call for three months.

Once again, if the consumer makes a specific request to that company not to call, the company may not call, even if it has an established business relationship with the consumer. What is an Exempt Organization? In general, your organization may access as an Exempt Organization if it is not required to access the National Do Not Call Registry because either 1 it is a nonprofit organization; or 2 an organization that only makes telephone calls that are in one or more of the categories described below.

The determination of whether your organization is exempt may require careful assessment of your specific business practices.

Therefore, in making this decision, you may wish to consult with an attorney. To qualify for this type of exemption, an organization must be truly nonprofit B. That is, it must not be organized to conduct business for its own profit or the profit of its members. Please note that an organization that has been incorporated as a nonprofit or recognized by the IRS as tax-exempt is not necessarily an Exempt Organization for purposes of the National Do Not Call Registry.

The FTC has successfully charged that an organization that purports to be a nonprofit is not exempt if the organization is, in fact, operated for the profit of its members, officer, or affiliated for-profit companies.

For example, review FTC v. A for-profit organization may register as an exempt organization if ALL of the telephone calls that it makes fall within one or more of these categories:. You may wish to consider the following materials when deciding whether to subscribe to the National Do Not Call Registry as an Exempt Organization:.

Who can access the national registry? Access to the national registry is limited to sellers, telemarketers and other service providers. Sellers are companies that provide, offer to provide, or arrange for others to provide goods or services to a customer in return for some type of payment as part of a telemarketing transaction.

Telemarketers are companies that make telephone calls to consumers on behalf of sellers. These Exempt Organizations still may access the registry voluntarily, and do not have to pay a fee for that access. They must, however, submit appropriate certification information to gain access to the registry.

Can I use numbers on the registry for any purpose other than preventing telemarketing calls? The registry may not be used for any purpose other than preventing telemarketing calls to the telephone numbers on the registry. Any entity that accesses the national registry will be required to certify, under penalty of law, that it is accessing the registry solely to comply with the TSR or to prevent calls to numbers on the registry.

Use of the registry for purposes other than those set forth in the certificate could subject you to legal action. How can I access the registry? The registry can be accessed only through the fully automated and secure website at www. The first time you access the registry, you must set up a profile and provide identifying information about you and your organization.

If you are a telemarketer or service provider accessing the registry on behalf of your seller-clients, you will be required to identify your seller-clients and provide their unique Subscription Account Numbers SANs. The only consumer information available from the registry is telephone numbers. What information must I provide to access the registry?

If you are accessing the registry on behalf of a seller-client, you also will have to identify that seller-client. How often must I access the registry and remove numbers from my calling list? If your calls are covered by the registry, you have to synchronize your lists with an updated version of the registry at least every 31 days.

How often may I download data from the national registry? You will be able to access data for those area codes for which you have paid as often as you like during your annual period.

However, to protect system integrity, you may download data files from the national registry only once in any hour period.

What information can I access from the national registry? The numbers will be sorted and available by area code. Companies will be able to access as many area codes as desired and paid for , by selecting, for example, all area codes within a certain state. Of course, companies also will be able to access the entire national registry. Do I need to pay for area codes that change split? If you have subscribed to all area codes the Global list you will not be required to pay for the new area code.

May I check just a few numbers at a time to see if they are registered? Companies that have provided the required identification information and certification, and paid the appropriate fee there is no fee to subscribe to five or fewer area codes will be allowed to check a small number of telephone numbers 10 or less at a time via interactive Internet pages.

This will permit small volume callers to comply with the do not call requirements of the TSR without having to download a potentially large list of all registered telephone numbers within a particular area.

What format does the registry use? Data is available from the national registry using Internet-based formats and download methods that serve both small and large businesses. Data also is available in three different sets: full lists, change lists, and small list look-ups. Full lists and change lists are available as flat files or XML tagged data files. You indicate your preference for flat files or XML tagged data files as part of your profile.

With a Web browser, you may access a secure Web page that allows you to select the download set that you prefer. For the small list lookup, you will be asked to enter from one to 10 telephone numbers on an online form. After entering the numbers and clicking a button, the national registry will display the list of numbers you entered and whether each number is in the national registry.

The Help Desk can provide only technical assistance, not legal opinion. For legal advice, you may need to consult with an attorney. You are required to enter your organization's EIN to create a profile, unless you are the sole owner or proprietor of the company or organization. An EIN has the format nn-nnnnnnn. Organizations who wish to create a profile on the registry are required to obtain an EIN before they can create a profile on the registry.

If you do not have an Employer Identification Number EIN because you are the organization's sole owner or proprietor, then you must enter your Social Security Number to create a profile.

The SSN has the format nnn-nn-nnnn. The registry provides an organization with two passwords when it creates its profile. This affords your organization maximum flexibility if you want more than one person in your organization to know how to access the National Do Not Call Registry, and allows you to access the information whenever you need it.

Once you receive your passwords and whenever you change them, you should print and save them in a secure location. The Downloader password can be shared with more than one person to give access to telephone numbers on the registry. If you have tried to log in five times in a 15 minute period and failed all five times, you must send an email to the Help Desk at tmhelp donotcall.

Make sure the Caps Lock is turned off and be careful when typing upper and lower case letters. You cannot copy and paste the passwords into the password field, they must be typed. Remember, you must type the password exactly as it was issued to you. Locking you out after five attempts is a security measure designed to prevent one method for automated attacks against the system. If you still have trouble with the password, your Authorized Representative may obtain a new password by following the steps below Forgot My Password.

This creates a completely new temporary password that is generated automatically. When you get a new password, you'll have to change it immediately before you'll be able to access the system.

If you have forgotten your Downloader password, you can use the steps below under the question How do I change our Representative or Downloader password? There is no reason to use Forgot My Password to request a new Downloader password, since the one you receive will be temporary and your Authorized Representative will just have to change it anyway.

Start at the login screen. Click Change My Password. When the Change My Password screen appears, follow these steps:. The screen will confirm that the password has been changed and will display your new password. If you do not get the confirmation screen, then your attempt to change your password has failed.

An error message should appear at the bottom of the screen that will help you determine why you were not successful. A password must be at least eight characters. You are allowed five attempts to log in and then your account will be locked. Only the Authorized Representative for an organization may change passwords or request a new password for a forgotten one. Passwords must be changed every 90 days.

A password may not be reused for two years. The request should include the following information:. The National Registry requires organizations to provide two email addresses in order to correctly email either the Authorized Representative or the person responsible for downloads.

Both addresses may be the same, if the organization desires. When a profile is created or updated, the system automatically sends a confirmation email to the Authorized Representative.

The Representative must click on the link in the email and log in as the Representative to confirm that your email address is correct. Until you respond to this confirmation email, your account is not active, and you will not be able to log into our system for any purpose including to subscribe to area codes or to download phone numbers.

The National Do Not Call Registry sends emails to this address in response to requests to reset forgotten passwords, system maintenance notifications, etc.

The Authorized Representative may also submit a Change List download request; the National Registry will send an email to the Representative when the download is ready.

When a Change List is submitted by someone using the Downloader password, the National Registry will send an email to the Downloader when the download is ready. When you subscribe to area codes, you establish an Annual Subscription Period for your organization. The Annual Subscription Period runs from the first day of the month in which your subscription becomes active until twelve months later.

For example, if you subscribe to area codes on the 15th of September, your Subscription Start Date will be set to 1 September, and your Subscription Expiration Date will be set to the 31st of August of the next year. Adding area codes to your subscription does not affect the Subscription Expiration Date.

If you wait 11 months and 15 days and add an area code to your current subscription, it will still expire at the end of that month. Your subscription will expire twelve months after your Subscription Start Date which is the first day of the month in which your current subscription becomes active. Organizations are notified of their expiration dates when they log on to the system and by email one month before their subscription will expire.

An organization may renew its subscription no earlier than 30 days before its subscription expires. Subscriptions are also renewable after they have expired. As noted above, organizations may renew their subscriptions 30 days early. If you do, your new subscription will start when your current one expires. There is no overlap. If you add new or different area codes to your upcoming subscription, you will not be able to download them until your new subscription becomes active.

Adding area codes to your current subscription does not extend the length of the Annual Subscription Period. You may renew at any time once you are within 30 days of your Subscription Expiration Date, but if your current subscription expires, you will not be able to download area codes again until you renew. You may add or remove area codes before continuing. Only one subscription is active at a time. When your current subscription expires, it becomes your previous subscription, and your upcoming subscription becomes your current subscription.

A new Subscription Account Number SAN identifies your new subscription and is the key to your current annual subscription. You must distribute your new SAN to any Telemarketers or Service Providers that work on your behalf if you want them to continue working for you.

To help you manage the SANs that your organization may have obtained over a number of years, your new SAN will have the subscription start year appended to the end.

For example, 11 is a SAN that started in Your Organization ID will remain the same and your passwords are still in effect if you have changed them within the last 90 days. If not you'll have to change them before you'll be able to log in and renew your subscription. Your SAN is the only thing that will automatically change when you create a new subscription.

See below for information on changing your passwords. Organizations that subscribe to more than five area codes will be required to pay a fee to access data on the registry, except for Exempt Organizations who pay no fees. The fee is based on the number of area codes that the organization subscribes to. Go to the consumer overview for more information on consumer registration, including the type of numbers eligible for registration and who can register numbers. Both the person making the call the telemarketer or sending the fax the fax marketer and the business requiring the call to be made or fax to be sent must comply with the Act.

Market and social researchers can call or fax numbers on the Do Not Call Register to conduct opinion polling and standard questionnaire-based research. Select the reset password button below and an email containing reset instructions will be sent to the email address associated with this account. If you do not receive an email or the email address is no longer active please call for assistance. Wait - I remember my password now! Contact Details. Planned maintenance hazard notification.

Using the register. Does the Do Not Call Register legislation apply to my activities? What exemptions apply under the Do Not Call Register legislation? Exemptions apply to: registered charities educational institutions government bodies registered political parties social researchers opinion pollsters.

The prohibition on making unsolicited calls or faxes to a number on the Register does not apply if: the telemarketer or fax marketer had washed their list in the last 30 days and the number was not on the register the relevant phone or fax account-holder or their nominee consented to the call or fax the call or fax was made or sent or caused to be made or sent by mistake and the person took reasonable precautions, and exercised due diligence, to avoid the contravention.